Privacy Policy
Last revised: 2026
This Privacy Policy (hereinafter referred to as the “Policy”) sets forth the rules for the collection, use, processing, storage, transfer, and protection of the personal information of users of the website www.kenoko.com.ua (hereinafter referred to as the “Site”) by KENOKO Limited Liability Company (hereinafter referred to as the “Company,” “we,” or “our”).
The purpose of this document is to ensure the transparent and lawful handling of personal data in accordance with the requirements of Ukrainian law and generally accepted international standards in the field of information protection.
1. Legal Framework
When processing personal data, the Company is guided by the applicable laws and regulations of Ukraine, in particular:
The Law of Ukraine “On the Protection of Personal Data” No. 2297-VI dated June 1, 2010;
The Law of Ukraine “On Electronic Commerce” No. 675-VIII dated September 3, 2015;
the Law of Ukraine “On Information” No. 2657-XII dated October 2, 1992;
the Law of Ukraine “On Consumer Protection” No. 1023-XII;
the provisions of the Civil Code of Ukraine, including Articles 633, 634, 638, 641, and 642.
If data processing concerns individuals located within the territory of the European Union, the Company also takes into account the fundamental requirements and principles of the General Data Protection Regulation (GDPR).
2. Key Terms
Personal data — any information that directly or indirectly makes it possible to identify a user or consumer.
Processing of personal data — any operations involving such data, including its collection, recording, organization, storage, retention, clarification, modification, use, transfer, dissemination, blocking, or deletion.
3. Principles of Information Processing
When handling personal data, the Company adheres to the following basic principles:
lawfulness and good faith;
openness and transparency of processing procedures;
use of information only for specified purposes;
limiting the amount of data to the necessary minimum;
ensuring the relevance and accuracy of information;
retaining data no longer than necessary;
guaranteeing confidentiality and an adequate level of protection.
4. What Data May Be Collected
When interacting with the Website, the Company may collect and process the following categories of information:
personal identification data (full name);
contact information (phone number, email address, shipping address);
payment details transmitted via secure payment services;
information regarding placed orders and purchase history;
technical data regarding Website usage and user sessions;
messages, inquiries, and correspondence with customer support;
statistical and analytical data that does not allow for direct identification of an individual.
5. Methods of Data Collection
Personal information may be provided to the Company directly by the user during:
the creation of an account or the placement of an order;
the submission of inquiries via contact forms;
email correspondence;
participation in advertising campaigns, loyalty programs, or marketing activities, provided the user has given their consent;
communicating via social media or messaging apps.
6. How Personal Data Is Used
Data processing is carried out exclusively for legitimate and reasonable purposes, including:
concluding and fulfilling sales contracts;
organizing the delivery, exchange, or return of products;
processing payments and financial transactions;
informing customers about orders, services, and special offers;
maintaining accounting, tax, and management records;
complying with legal requirements, court decisions, and requests from government agencies.
7. Legal Basis for Processing
The Company processes personal data on the following grounds:
the user’s voluntary consent;
the necessity to fulfill the terms of the contract;
compliance with legal obligations;
the protection of the Company’s legitimate interests, including the protection of information resources and the prevention of fraudulent activities.
8. Transfer of Information to Third Parties
The transfer of personal data to third parties is permitted only when necessary to achieve the purposes of processing.
Such data may be provided to:
logistics companies and delivery operators;
payment services and banking institutions;
suppliers of software, cloud services, and hosting services;
government agencies in cases provided for by law.
The transfer is carried out exclusively to the extent necessary and subject to compliance with confidentiality requirements.
9. Data Retention Period
Personal data is retained for the time necessary to achieve the purposes of its processing, but no longer than five years from the date of the user’s last interaction with the Company, unless a different period is established by law.
Upon expiration of the relevant period, the information is deleted or anonymized.
Financial and accounting documents are retained in accordance with the requirements of Ukrainian tax legislation.
10. Security Measures
To protect personal data, the Company uses organizational and technical security measures, including:
secure data transmission protocols (SSL and HTTPS);
restricted access to information resources;
regular updates to security software;
auditing user actions and maintaining access logs;
training employees on confidentiality requirements.
11. User Rights
In accordance with Article 8 of the Law of Ukraine “On the Protection of Personal Data,” the user has the right to:
receive information regarding the sources and purposes of the collection of their data;
to know to whom and on what grounds the information is transferred;
to request the correction of inaccurate or outdated information;
to request the deletion of personal data in cases provided for by law;
to withdraw their consent to data processing;
to file complaints with the Ukrainian Parliament Commissioner for Human Rights or with a court.
Requests regarding the exercise of these rights are reviewed within thirty calendar days of receipt.
12. Payment, Returns, and Refunds
Payment for goods on the Website is made through certified payment systems that comply with the PCI DSS international security standards.
The Company does not store buyers’ full bank card details.
In the event of a product return or termination of the contractual relationship, refunds are processed in accordance with the requirements of the Law of Ukraine “On Consumer Protection” and may take up to 30 calendar days after the grounds for the return have been confirmed.
The customer has the right to return or exchange goods of acceptable quality within 14 calendar days of receipt, provided that:
the products have not been used;
the original appearance and packaging have been preserved;
there are no signs of opening, damage, or use;
a document confirming the purchase is available.
13. Transfer of Data Abroad
If foreign software providers or hosting companies are used to provide services, data is transferred only if an adequate level of personal data protection is ensured or if special data protection agreements have been concluded.
14. Liability
The Company is responsible for complying with the requirements of the law regarding the protection of personal data.
The User is responsible for the accuracy of the information provided and for the secure use of their own account credentials, including instances where third parties gain access to the account due to the User’s negligence.
15. Updates to the Policy
The Company reserves the right to periodically review and amend the provisions of this
Policy in light of changes in legislation, judicial practice, or the specific features of the Website’s operation.
The new version takes effect on the date of its publication on the page:
https://www.kenoko.com.ua/privacypolicy
Contact Information
KENOKO LLC
Email: office@kenoko.com.ua
Phone: +380 67 255 95 07
Address: 61050, Kharkiv, Ukraine
Translated with DeepL.com (free version)