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Return Policy

Conditions for returning goods

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The buyer has the right to return the purchased goods within 14 calendar days from the date of receipt.

Refund is possible provided that:

  • the product was not used;

  • the original appearance of the product is preserved;

  • original packaging and complete equipment available;

  • no signs of opening, damage or use.

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Return procedure

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Step 1. Prepare a photo

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Before processing the return, you must take photos:

  • goods from all sides;

  • packaging from all sides.

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Received photos should be sent to the number +38 067 255 95 07 through one of the available messengers:

  • Telegram;

  • WhatsApp.

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Step 2: Get verified

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After sending the photos, contact the company representative on +38 067 255 95 07 to agree and confirm the return.

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Preparation of goods for shipment

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Before sending, make sure that the product meets the following requirements:

  • returned in the same condition in which it was received;

  • has no signs of use;

  • does not contain dirt, scratches or other defects;

  • is in the original packaging;

  • completeness is completely preserved.

If the product consists of several elements, the entire set must be returned.

In case of purchase of the product as part of the promotion, together with the gift, the entire set is subject to return. If the gift is missing, its face value will be deducted from the refund amount.

Providing a cashier's or sales receipt is not a mandatory condition for processing a return.

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Requirements for the returned product

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The company accepts the product only if it:

  • has no mechanical damage;

  • was not used;

  • includes all original labels, markings and other manufacturer's items.

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Shipping the goods

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Step 1

Contact the nearest branch of Nova Poshta.

Step 2

Make a shipment using the following details:

Recipient: "KENOKO" LLC

Contact phone: +38 067 255 95 07

Delivery address: Kharkiv, Nova Poshta branch #98

Declared value: must correspond to the value of the product specified in the purchase document.

Step 3

Do not connect the following services when processing the shipment:

  • "Return delivery";

  • "Postpaid".

Step 4

Pay for the delivery of the goods to the place of collection at your own expense.

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Refund procedure

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After the goods are received by the Company, they are checked for:

  • packaging integrity;

  • absence of damage;

  • no signs of use.

Once the verification is complete, a representative of the Company will contact you and send you a refund application to complete.

In most cases, refunds are made within 3 business days after the return has been approved and a properly completed application has been received.

If the payment was made by bank card, the funds are returned to the same payment instrument from which the payment was made.

The term of crediting funds can be up to 10 calendar days, depending on the rules of the bank and the payment system.

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Important information

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Please note that in case of product return, the fee for the transfer of funds, which may have been paid at the time of receipt of the shipment, is not compensated and is not subject to return.

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